«I would like to thank Accentis for the great support and clearly state that Accentis has been a key success factor for our project!» Stefan Schaffhauser, Business Development Manager


Landis+Gyr AG

Landis+Gyr is the global industry leader in energy management solutions and advanced metering for electricity, gas heat and water utilities. The group offers a complete portfolio of advanced metering infrastructure, metering solutions, communication technologies and energy meters, enabling utilities and end-consumers to manage energy better.

Branche

Machine Industry / Energy Management Solutions

Land

Switzerland

Unternehmensgrösse

Anzahl Mitarbeitende: >5000
Anzahl Standorte: mehrere Niederlassungen
Anzahl der User: ~500

Website

http://www.landisgyr.com

Produkte, Lösungen und Dienste


Microsoft Dynamics

  • Microsoft Dynamics CRM 4.0
  • Betriebsmodell: On premise

Server und Tools

  • Exchange Server 2007
  • Windows Server 2003

Desktop

  • Office 2007

Informationen zur Lösung


Vorgänger Produkt

  • ORS

Wettbewerber beim Verkauf

  • ORS

Dauer der Implementierung

  • 6 Monate

With MS Dynamics CRM we can manage our customers better!


Ausgangslage

Landis+Gyr has acquired several companies over the last years, which had a very fragmented customer service landscape:

  • Different CRM culture (acceptance & usage)
  • Different needs and requirements
  • Different applications
Landis+Gyr needed an experienced CRM partner that understood the complexity of the business.

Lösungsbeschreibung

Functional scope:
Generally all procedures with customer interactions were covered by the CRM project, including marketing, sales and service processes. A clear line was cut between the CRM application and ERP.

Technical scope:
MS Dynamics CRM replaced all sales and service applications, which were previously in use in the EMEA region:

  • One central European customer database was established
  • Data migration activities from legacy systems to MS CRM were performed for up-to-date and regularly used data
Rollout scope:
  • The CRM application has been rolled out in 28 sites in the whole EMEA region.

Vorteile und Nutzen

Key benefits of our new European CRM platform are

  • a 360° view of the customer by having all relevant customer interactions of the different arms of our organization (sales, service, marketing, etc.) documented against the customer
  • a common platform for the CRM user community for service call handling, activity management and capturing / sharing of knowledge
  • With MS Dynamics CRM we can manage our customers better.

ACCENTIS GmbH


ACCENTIS is a leading sales consulting firm specializing in/on B2B sales, marketing and customer services for specific industry segments. Core services include Training, Consulting and Solutions for sales performance management and customer relationship management (CRM), based on Infoteam’s proven sales methodologies and Microsoft’s standard business applications. ACCENTIS has been awarded as "Microsoft Dynamics CRM Partner of the Year" 2006, 2007 and 2008 in Switzerland.

Weitere Informationen

Für weitere Informationen über Microsoft Produkte und Services kontaktieren Sie uns bitte über eine der folgenden Kontaktmöglichkeiten:

ACCENTIS GmbH
Seedammstrasse 3
8808 Pfaeffikon
Switzerland
Tel.:+41 55 417 45 30 Fax:+41 55 417 46 47 email:daniel.haas@accentis.ch web:http://www.accentis.ch

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